FAQ

Can I speak to you before I get started?

Of course. If you would like to talk to me, please email or phone me, to check if this is right for you before committing to a treatment package. You can also book a free 15-minute Discovery call here, this is an opportunity to discuss your diet and health concerns and goals and to learn about my approach.
How do I book an appointment?

To book an appointment with me directly, just click here If you are planning to use health insurance, please email me directly
How much does a consultation cost?

An Initial consultations is £130 and lasts for one hour. Follow up appointments are £80 and last for 30 minutes. I offer special discounted with additional features and support, as detailed on my pricing page. When you booking online, you will be directed to a secure payment portal and will pay for your appointment in full, in advance. If you are using healthcare insurance, please request via email.
What happens after I book online?

Following booking and payment online, you will be sent an automatic receipt, Zoom link (if relevant) and appointment confirmation email. This will be followed up by a personal email from myself within 2 working days (excluding bank holidays or annual leave*) where I will provide you with access to a secure portal where you can complete your health questionnaire, clinic agreement form and food diary. My working days: Monday: 9am-5pm Tuesday: 9am-5pm Wednesday: non-working day Thursday: 9am-5pm Friday: 9am-12.30pm * Annual leave notice: I am on annual leave 17th April returning 28th April 2025. Bookings for the week commencing Tuesday 6th May are open as usual and you will receive an automatic email confirmation including a Zoom link (if relevant) on booking. A personal confirmation email providing further clinic information and portal access will be provided up to 7 days in advance of your booked session (i.e., no earlier than 28th April). Please note: the office is closed during this period and I will answer any emails on my return from 28th April.
Do I take insurance patients?

I work with the following insurance companies: AVIVA, AXA, BUPA, Cigna, TTN, Vitality Health and WPA. Please contact me to discuss in advance.
What if I need other tests and treatments?

If during the course of the programme you require additional investigations or treatments (e.g. medications), I will liaise with you and write to your GP or consultant.
Do I need to prepare anything in advance?

Following booking and payment online, you will be sent an automatic receipt, Zoom link (if relevant) and appointment confirmation email. This will be followed up by a personal email from myself within 2 working days (excluding bank holidays or annual leave*). My working days: Monday: 9am-5pm Tuesday: 9am-5pm Wednesday: non-working day Thursday: 9am-5pm Friday: 9am-12.30pm * Annual leave notice: I am on annual leave 17th April returning 28th April 2025. Bookings for the week commencing Tuesday 6th May are open as usual and you will receive an automatic email confirmation including a Zoom link (if relevant) on booking. A personal confirmation email providing further clinic information and portal access will be provided up to 7 days in advance of your booked session (i.e., no earlier than 28th April). Please note: the office is closed during this period and I will answer any emails on my return from 28th April.
What can I expect from my appointments?

Initial Consultations last for up to one hour and will include a full assessment of your medical history, lifestyle and dietary habits and we will determine a Nutritional Treatment Plan. The Nutritional Treatment Plan and any other resources will be sent to you via a secure email within 2 working days of the Consultation. Follow-up consultations will involve reviewing your treatment and offering ongoing dietary advice and support in implementation or adaptation of your treatment plan.
What if I book and change my mind or can’t make the appointment?

If you do not attend your appointment, and you prepaid your appointment, you will not be refunded. I require 48 hours’ notice for cancellations. Cancellations within 48 hours of the appointment will not be refunded unless in exceptional cases.
What happens when I complete a package programme?

Hopefully you will feel more confident and healthy at the end of your programme, so you may not need to book in for further appointments. I do offer a discount on a block follow-up online package which can be booked (within 6 months) after an initial consultation or following a package appointment. You can find details of my follow up packages here.
Do you cover eating disorders? Do you cover paediatrics?

I do not see clients who have an active eating disorder or a Body Mass Index below 18.5. I also do not cover paediatrics.