Question 1

Can I speak to you before I get started?

Accepted Answer

Of course. If you would like to talk to me, please email or phone me, to check if this is right for you before committing to a treatment package. You can also book a free 15-minute Discovery call here,(https://www.lucypritchard.com/book-online) this is an opportunity to discuss your diet and health concerns and goals and to learn about my approach.

Question 2

How do I book an appointment?

Accepted Answer

To book an appointment with me directly, just click here (https://www.lucypritchard.com/book-online)

If you are planning to use health insurance, please email me directly

Question 3

How much does a consultation cost?

Accepted Answer

An Initial consultations is £150 and lasts for one hour. Follow up appointments are £95 and last for 30 minutes. I offer special discounted with additional features and support, as detailed on my pricing page.  (https://www.lucypritchard.com/book-online)

When you booking online, you will be directed to a secure payment portal and will pay for your appointment in full, in advance.

If you are using healthcare insurance, please request via email. (https://www.lucypritchard.com/)

Question 4

What happens after I book online?

Accepted Answer

Following booking and payment online, you will be sent an automatic receipt, Zoom link (if relevant) and appointment confirmation email. This will be followed up by a personal email from myself within 2 working days (excluding bank holidays or annual leave) where I will provide you with access to a secure portal where you can complete your health questionnaire, clinic agreement form and food diary.

My working days:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: non-working day
Thursday: 9am-5pm
Friday: 9am-12.30pm

Question 5

Do I take insurance patients?

Accepted Answer

I work with the following insurance companies: AVIVA, AXA, BUPA, Cigna, TTN, Vitality Health and WPA.  Please contact me (https://www.lucypritchard.com/)to discuss in advance.

Question 6

What if I need other tests and treatments?

Accepted Answer

If during the course of the programme you require additional investigations or treatments (e.g. medications), I will liaise with you and write to your GP or consultant.

Question 7

Do I need to prepare anything in advance?

Accepted Answer

Following your booking, I will send you a personal email within 2 working days (excluding bank holidays or annual leave). This will provide you with access to a secure portal where you can complete your health questionnaire, a clinic agreement form and food diary.

My working days:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: non-working day
Thursday: 9am-5pm
Friday: 9am-12.30pm

Question 8

What can I expect from my appointments?

Accepted Answer

Initial Consultations last for up to one hour and will include a full assessment of your medical history, lifestyle and dietary habits and we will determine a Nutritional Treatment Plan. The Nutritional Treatment Plan and any other resources will be sent to you via a secure email within 2 working days of the Consultation.

Follow-up consultations will involve reviewing your treatment and offering ongoing dietary advice and support in implementation or adaptation of your treatment plan.

Question 9

What if I book and change my mind or can’t make the appointment?

Accepted Answer

If you do not attend your appointment, and you prepaid your appointment, you will not be refunded.

I require 48 hours’ notice for cancellations. Cancellations within 48 hours of the appointment will not be refunded unless in exceptional cases.

Question 10

What happens when I complete a package programme?

Accepted Answer

Hopefully you will feel more confident and healthy at the end of your programme, so you may not need to book in for further appointments. I do offer a discount on a block follow-up online package which can be booked (within 6 months) after an initial consultation or following a package appointment. You can find details of my follow up packages here. (https://www.lucypritchard.com/book-online)

Question 11

Do you cover eating disorders? Do you cover paediatrics?

Accepted Answer

I do not see clients who have an active eating disorder or a Body Mass Index below 18.5. I also do not cover paediatrics.

Lucy Pritchard, MClinRes RD - Specialist Dietitian

FAQ